Privacy Policy
Effective Date: 14/01/2026
Last Updated: 03/07/2026
Welcome to Flow Vertex. We provide online business communication, WhatsApp automation, messaging automation, customer engagement, chatbot, campaign management, API, and related services.
This Privacy Policy explains how Flow Vertex collects, uses, stores, processes, shares, and protects information when you visit our website, create an account, use our platform, connect third-party services, or otherwise interact with us.
By accessing or using Flow Vertex, you agree to the practices described in this Privacy Policy.
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1. Scope of This Privacy Policy
This Privacy Policy applies to:
* Visitors to our website
* Registered users and account holders
* Businesses using Flow Vertex services
* Users of our APIs and integrations
* Customers, contacts, and other individuals whose information may be processed through our platform
* Individuals who communicate with us through email, support, or other channels
This policy applies to information collected through:
* The Flow Vertex website
* The Flow Vertex dashboard and platform
* WhatsApp automation and messaging services
* APIs and integrations
* Customer support systems
* Other services operated or provided by Flow Vertex
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2. Information We Collect
Depending on how you use our services, we may collect or process the following categories of information.
2.1 Account and Business Information
When you create an account or use our services, we may collect:
* Name
* Email address
* Mobile or phone number
* Business or company name
* Business address or other business information
* Account credentials
* Billing and subscription information
2.2 Technical and Usage Information
We may automatically collect certain technical information, including:
* IP address
* Browser type
* Device information
* Operating system
* Login activity
* Usage information
* Pages or features accessed
* Error reports and system logs
* Approximate location derived from technical information, where applicable
We use this information to operate, secure, monitor, and improve our services.
2.3 WhatsApp and Communication Data
When you use Flow Vertex to automate or manage customer communication, we may process information such as:
* WhatsApp Business Account information
* Phone numbers
* Contact names
* Messages and message content
* Message status information, including sent, delivered, read, failed, or similar statuses
* Campaign information
* Chatbot or automation flow data
* Customer responses
* Media or files processed through the platform
* Tags, custom fields, and other information added by you
The specific data processed may depend on the features and integrations you use.
2.4 Payment Information
Payments may be processed through third-party payment providers.
Flow Vertex may store transaction, invoice, billing, subscription, or payment status information. However, unless specifically stated otherwise, we do not intend to store complete credit card, debit card, or other sensitive payment credentials on our own systems.
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3. How We Use Information
We may use collected or processed information to:
* Create and manage user accounts
* Provide WhatsApp automation and messaging services
* Send messages and execute campaigns based on your instructions
* Operate chatbots and automation workflows
* Manage contacts and customer interactions
* Provide APIs and integrations
* Process subscriptions and payments
* Provide customer support
* Monitor platform performance
* Troubleshoot technical issues
* Improve our products and services
* Detect fraud, abuse, spam, or unauthorized activity
* Protect the security of our platform
* Comply with applicable legal obligations
* Communicate important service, security, billing, or policy-related information
We do not sell your personal information as part of our normal business operations.
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4. Customer Data and Your Responsibilities
When you use Flow Vertex to upload, collect, store, manage, or process information relating to your customers, leads, employees, or other contacts, you are responsible for ensuring that you have the appropriate legal basis, permissions, notices, and consent required to process that information.
This includes obtaining appropriate consent or opt-in where required before sending marketing or automated communications.
You are responsible for:
* The data you upload to Flow Vertex
* The messages you send
* The contacts you add or import
* The content of your campaigns
* Compliance with applicable privacy, marketing, and anti-spam laws
* Compliance with WhatsApp, Meta, and other applicable platform policies
Flow Vertex may process such information on your behalf to provide the services you request.
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5. Data Ownership
You retain ownership and responsibility for the business and customer data that you provide to or process through Flow Vertex, subject to applicable laws and our Terms of Service.
Flow Vertex does not claim ownership of your customer relationships or the content you submit solely for the purpose of providing our services.
However, we may process your data as necessary to:
* Operate the platform
* Provide requested services
* Maintain security
* Prevent abuse
* Comply with legal obligations
* Improve the reliability and performance of our services
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6. WhatsApp and Meta Services
Flow Vertex may provide tools that interact with services provided by Meta and the WhatsApp Business Platform.
The availability and operation of WhatsApp-related features may depend on Meta's systems, approvals, policies, technical requirements, and decisions.
Users of Flow Vertex are responsible for complying with applicable policies, including:
* WhatsApp Business Messaging Policy
* Meta Platform Terms and policies
* WhatsApp opt-in and consent requirements
* Anti-spam requirements
* Applicable local laws and regulations
Flow Vertex does not control decisions made by Meta or WhatsApp, including:
* Message restrictions
* Template approvals or rejections
* Account restrictions
* Business verification outcomes
* Suspension or disabling of WhatsApp Business Accounts
Users understand that violations of applicable policies may result in restrictions imposed by Meta, WhatsApp, or Flow Vertex.
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7. Third-Party Services and Integrations
Flow Vertex may integrate with third-party services, such as:
* Meta and WhatsApp services
* Facebook-related services
* Google services
* Payment providers
* CRM platforms
* E-commerce platforms
* Automation platforms
* APIs and other business tools
When you choose to connect a third-party service, information may be exchanged between Flow Vertex and that service according to the functionality you authorize.
Third-party services operate under their own privacy policies and terms. Flow Vertex is not responsible for the independent privacy practices or security measures of third-party providers.
We encourage you to review the privacy policies of any third-party service you connect to Flow Vertex.
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8. How We Share Information
We may share or disclose information only when reasonably necessary for purposes such as:
* Providing and operating our services
* Processing payments
* Hosting and infrastructure services
* Customer support
* Security and fraud prevention
* Legal compliance
* Responding to valid legal requests
* Protecting the rights, safety, or property of Flow Vertex, our users, or others
We may also share information with service providers that help us operate our business, subject to appropriate contractual or operational safeguards where applicable.
We do not sell customer data to third parties for their independent marketing purposes.
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9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include, where appropriate:
* Access controls
* Authentication mechanisms
* Secure infrastructure
* Encryption or secure transmission technologies
* Monitoring and logging
* Security updates and maintenance
However, no online platform, transmission method, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been accessed without authorization.
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10. Data Retention
We retain information for as long as reasonably necessary to:
* Provide our services
* Maintain your account
* Meet legal, regulatory, accounting, or reporting obligations
* Resolve disputes
* Enforce agreements
* Maintain security and prevent abuse
The retention period may vary depending on the type of information and the services you use.
Certain information, including logs, backups, campaign records, chat information, or technical data, may be retained for limited periods for operational, security, backup, or legal purposes.
Flow Vertex may delete data associated with inactive, terminated, expired, or deleted accounts in accordance with our operational and retention procedures.
Users should maintain their own backups of important information where appropriate.
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11. Cookies and Similar Technologies
Flow Vertex may use cookies and similar technologies to:
* Maintain user sessions
* Remember preferences
* Improve website functionality
* Analyze website usage
* Monitor performance
* Improve user experience
* Help protect against security threats
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or services.
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12. Your Privacy Rights and Choices
Depending on applicable law and your location, you may have certain rights regarding your personal information.
These may include the right to:
* Request access to certain personal information
* Request correction of inaccurate information
* Request deletion of certain information
* Withdraw consent where processing is based on consent
* Object to or restrict certain processing, where applicable
To make a privacy-related request, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
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13. Account Suspension and Termination
Flow Vertex may suspend, restrict, or terminate access to an account when reasonably necessary, including in cases involving:
* Violation of our Terms of Service
* Spam or abusive messaging
* Fraudulent activity
* Phishing or scams
* Illegal activity
* Unauthorized access attempts
* Violation of Meta or WhatsApp policies
* Abuse of platform resources
* Security risks
Where permitted or required, we may retain or disclose certain information after account suspension or termination for legal, security, fraud prevention, or other legitimate purposes.
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14. Prohibited or Unauthorized Use
Flow Vertex must not be used for unlawful, fraudulent, abusive, or unauthorized activities.
Users must not use the platform to facilitate activities such as:
* Spam or unsolicited messaging
* Phishing
* Fraud or scams
* Distribution of malicious content
* Impersonation
* Illegal products or services
* Unauthorized collection or misuse of personal information
* Any activity prohibited by applicable laws or relevant third-party platform policies
We reserve the right to take appropriate action, including suspension or termination of access, when we reasonably believe the platform is being misused.
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15. Children's Privacy
Flow Vertex is not intended for use by children in violation of applicable laws.
We do not knowingly collect personal information directly from children where prohibited by law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.
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16. International Data Processing
Depending on the location of our users, service providers, infrastructure, and integrations, information may be processed or stored in different countries or regions.
By using Flow Vertex, you understand that your information may be transferred and processed in locations where our service providers or infrastructure operate, subject to applicable legal requirements.
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17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
* Changes to our services
* Changes in applicable laws
* Security or operational requirements
* Changes to our business practices
When we make changes, we may update the "Last Updated" date at the top of this page.
Your continued use of Flow Vertex after an updated Privacy Policy becomes effective may be subject to the updated policy, to the extent permitted by applicable law.
We encourage you to review this page periodically.
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18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Flow Vertex
Email: info@flowvertex.in
Website: https://flowvertex.in
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19. Your Agreement
By accessing or using Flow Vertex, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Flow Vertex website or services.
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